Shipping & Returns
Shipping Policy
We want to make it simple to get your PureHeli gear, no matter where you fly from.
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Canada: Free shipping on all orders over $60 (before tax).
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United States: 50% off shipping rates on orders over $60 (before tax).
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Other Countries: International orders are welcome, but at this time they do not qualify for free or discounted shipping. Shipping rates will be calculated at checkout based on your location.
Shipping discounts are automatically applied at checkout based on your delivery address.
Returns & Exchanges
We stand behind the quality of every PureHeli product. If something isn’t right, here’s how returns work:
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Return Window: You may request a return within 30 days of receiving your order.
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Condition: Items must be unworn, unwashed, and in their original condition with tags attached.
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Approval: To initiate a return, please contact us with your order number and reason for return. Once approved, we’ll provide instructions for sending your item(s) back.
Who Pays for Return Shipping?
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Customer-Paid Returns: Return shipping costs are the responsibility of the customer. This is the most common policy among independent retailers, as it helps keep prices fair for everyone.
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If We Made a Mistake: If your order arrives damaged, defective, or incorrect, we’ll cover the return shipping and make it right.
Refunds
Once your return is received and approved, we’ll process your refund to the original method of payment. Please allow up to 10 business days for the credit to appear on your account, depending on your bank or card provider.